Contact Us
Most questions can be answered using the information on our website.
For sizing and fit, please check the Size Guide and the Sizing & Fit information on the individual product page.
For delivery, tracking and returns, please see the information below or visit our Delivery and Returns pages.
If you still need help, email us at hello@emorla.co.uk. If your enquiry relates to an existing order, please include your order number.
We aim to reply within 2–3 working days.
Please check your junk or spam folder if you're waiting for a reply.
Before you message, these are the most common questions
Where is my order?
You can track your order using the tracking information sent by email once your order has been dispatched.
Royal Mail Tracked 24 delivery estimates apply after dispatch.
If your order contains a pre-order item, please refer to the estimated dispatch information provided when you placed your order.
Will my order arrive in more than one parcel?
Occasionally we send orders in more than one parcel, usually to meet Royal Mail's size and weight limits, or to get your items to you as quickly as possible.
This is completely normal and there's no extra charge. Each parcel has its own tracking, so please check your emails for more than one tracking notification. Parcels can also arrive on different days.
See our Shipping page for more detail.
My estimated dispatch date has passed
If the estimated dispatch date for a pre-order has changed, we'll email you with an update as soon as we have further information.
Have you received my return?
We'll email you once your refund has been processed, rather than when your return first arrives back with us.
Once received, we aim to inspect and process returns within 2–3 working days. Refunds are issued to your original payment method and you'll receive a confirmation email once your refund has been processed.
How do I return an order that arrived in multiple parcels?
Please return everything you no longer want, even if your order arrived in separate parcels. Each return parcel needs its own valid return label, and refunds can only be issued for items we've actually received back.
Please keep proof of postage for every parcel in case we need to raise an investigation with Royal Mail for a missing or delayed return.
Full details are in our Returns policy.
Need further help?
If your question isn't answered above, email us at hello@emorla.co.uk. If your enquiry relates to an existing order, please include your order number.
We aim to reply within 2–3 working days.