Contact Us

Contact Us

Thanks for getting in touch.

Please note that some email providers may route our replies or order confirmations to junk or spam folders. If you’re waiting on a response, please check there first.

For the quickest reply, we recommend using Live Chat on the website or messaging us on Instagram.

Have a Question? Start Here

Before getting in touch, you may find the answer below.

Where is my order?

You can track your order by logging into your account.

If your order hasn’t been dispatched yet, this may be because:

  • Order placed after cut-off
    Orders placed Monday–Friday before 12pm are usually dispatched the same day. Orders placed after 12pm are dispatched the next working day.

  • Pre-order items
    Pre-order dispatch dates are estimates and may occasionally change.

Once your order has been dispatched, you’ll receive a tracking link by email.

My estimated dispatch date has passed

Pre-order dispatch dates are estimates, and delays can occasionally occur due to factors outside our control, such as customs processing or courier delays.

If there is a delay, we’ll contact you with an updated dispatch date as soon as possible.

Have you received my return?

We’ll notify you once your refund has been processed, rather than when your return arrives.

Once your returned item is received, we aim to inspect and process refunds within 24 hours. Refunds are issued to your original payment method, and you’ll receive a confirmation email once this has been completed.

Need further assistance?

The quickest way to reach us is via Live Chat on the website.

You can also email us at:
hello@emorla.co.uk

Please include your order number in your message so we can help you as quickly as possible.

While we aim to respond promptly, replies may take a little longer during busy periods.