Returns
We want you to feel amazing in your outfit.
If something isn’t quite right, we’re here to make the returns process simple and straightforward.
TIMING
Please submit your return request within 14 days of receiving your order.
Once approved, you then have a further 14 days to send your item back to us.
All returns must be received within 28 days of the original delivery date.
Returns must be requested before being sent back so we can process them smoothly.
RETURN CONDITIONS
Items must be returned:
• In original condition
• Unworn and unwashed
• With all tags and security ribbons attached
You’re welcome to try your piece on, but please ensure it remains in pristine condition, free from makeup, fake tan, perfume or marks.
To protect your return in transit, please place the item back inside the garment bag and protective mailer provided. Gift boxes do not need to be returned.
For courier compliance, parcels must not exceed 45 × 35 × 16 cm.
HOW TO RETURN (UK CUSTOMERS)
We offer a Royal Mail returns label via QR code.
There’s no need to print anything. Simply show the QR code at your chosen drop-off point and hand over your parcel.
To request a return:
• Log into your account
• Select your order and click “Request a Return”
• Complete the short form
• Allow up to 24 hours for approval
• Once approved, you’ll receive your Royal Mail QR code by email
Return cost: £3.99, deducted from your refund.
If you prefer, you’re welcome to arrange your own tracked return service.
HOW TO RETURN (INTERNATIONAL CUSTOMERS)
Please email hello@emorla.co.uk with your order number and item details, or contact us via Live Chat.
Once approved, we’ll provide return instructions.
International customers are responsible for arranging and covering return postage.
REFUNDS
Once your return has been received and checked, we aim to process your refund within 24 hours for returns delivered Monday to Friday.
Refunds are issued to your original payment method, and you’ll receive email confirmation once completed.
EXCHANGES
If you need a different size, please get in touch and we’ll always try to help where stock allows.
Due to limited runs, exchanges cannot always be guaranteed.
FAULTY OR INCORRECT ITEMS
If you receive a faulty or incorrect item, please contact us as soon as possible so we can resolve this quickly for you.
NEED HELP?
If you have any questions about returns or refunds, we’re always happy to help.
Email: hello@emorla.co.uk
Or reach us via Live Chat on the website.