Shipping
UK Delivery
Royal Mail Tracked 24 — £4.99
Orders are usually delivered the next working day after dispatch, although this is not guaranteed.
Orders placed before 12pm Monday to Friday are usually dispatched the same day. Orders placed after 12pm on Friday will usually be dispatched the following Monday.
During busy periods dispatch may take slightly longer, and we will always let you know if there is a delay.
International Shipping
We ship worldwide from the UK using Royal Mail International Tracked.
Once your parcel arrives in your destination country, it will usually be handed over to your local or national postal service for final delivery. You can continue to track your parcel using the tracking link provided in your dispatch email.
Shipping costs and estimated delivery times are calculated at checkout based on your destination. All delivery timeframes are estimates only and may be affected by customs clearance, adverse weather, transport disruption or delays within your local postal network.
USA Orders
All USA orders are shipped with duties and import taxes prepaid.
While our USA shipping price may appear higher than standard international shipping, the price you pay at checkout includes all applicable duties and customs charges. This means there should be no additional fees to pay when your parcel arrives, helping to avoid unexpected costs or delays.
Customs & Import Charges
For destinations outside the UK (excluding USA orders where duties are prepaid), your order may be subject to customs duties, taxes or import fees charged by your local customs authority.
These charges are the responsibility of the customer and are not included in your order total unless otherwise stated.
Customs clearance times vary by country and are outside of our control.
Tracking Your Order
Once your order has been dispatched, you'll receive a confirmation email containing your tracking details.
It is the customer's responsibility to monitor the tracking information provided and respond to any requests from the delivery carrier or customs authority to help ensure successful delivery.
Delivery Address
Please ensure your delivery address is correct before placing your order.
We cannot accept responsibility for delays, additional charges or non-delivery resulting from an incorrect or incomplete delivery address supplied at checkout.
Uncollected, Refused or Returned Orders
If an international order is refused, not collected, or left unclaimed with the local delivery carrier or customs authority, we cannot accept responsibility for any resulting delays, storage fees, customs charges or disposal costs.
Orders that are not collected within the timeframe specified by the local carrier or customs authority may be treated as abandoned and may not be recoverable.
If a parcel is successfully returned to us, we will contact you once it has been received.
If you would like the order to be re-shipped, a new shipping charge will apply.
Where a refund is requested, we cannot issue a refund until the parcel has been returned to us and the goods have been received and inspected. Original shipping costs, return shipping costs, customs charges, storage fees and any other charges incurred may be deducted from the refund where applicable.
Lost or Delayed Parcels
If your parcel appears to be delayed or lost in transit, please contact us as soon as possible.
We'll work with Royal Mail and the destination postal service to investigate the shipment and keep you updated throughout the process. Where appropriate, any replacement or refund will be processed in accordance with the outcome of the carrier's investigation.
Multiple Parcels
To meet Royal Mail's size and weight restrictions, or simply to get your order to you as quickly as possible, we may occasionally send your order in more than one parcel.
This is completely normal and there is no extra charge to you. Each parcel is sent separately and has its own tracking information, so please look out for more than one tracking notification if you've ordered multiple items.
Parcels may arrive on different days. If part of your order hasn't arrived yet, please check your emails for a second tracking notification before contacting us, as the rest of your order is likely still on its way.
Splitting an order in this way does not affect your statutory rights, including your right to return items under our Returns policy.
Pre-Orders
If you have placed a pre-order, the estimated dispatch date will be shown on the product page at the time of purchase. You will receive a dispatch confirmation once your order has shipped.
If your order contains both in-stock and pre-order items, everything will usually be dispatched together once all items are available, unless the product page states otherwise.
If you would prefer to receive your in-stock items separately, please contact us and we can send a link to pay the additional shipping.